Last updated: Oct 11th, 2026 (Version V0)

1. Who is responsible for your personal data?

The controller responsible for personal data processing on this website is:

Bernard DEBAIL, an individual entrepreneur (entrepreneur individuel – EI) trading under the business name Normandy Explorations.

Address: 860 Route des Trois Moulins 14710 Formigny La Bataille – FRANCE
Email: normandyexplorations@gmail.com
Telephone: +33 (0)6 01 45 36 96 / +33 (0)7 83 89 04 04

For any question about this Privacy Policy or the handling of your personal data, please contact us using the details above.

2. What personal data may we collect?

Depending on how you interact with Normandy Explorations, we may collect:

• Contact details, such as your name, email address and telephone number.
• Information included in an enquiry, quotation request or message.
• Booking details, such as the selected tour, requested date, number of participants, meeting point and relevant arrangements.
• Correspondence relating to a booking, customer service request or complaint.
• Payment status and transaction information necessary to manage a booking and comply with accounting obligations.
• Technical information collected by the website, including information associated with security logs and consent preferences.
• Cookie and analytics information where the relevant technologies are used and where the required consent has been obtained.

Please do not send unnecessary sensitive personal information through the website’s contact form.

3. Why do we use personal data?

We process personal data for the following purposes:

Responding to enquiries and preparing quotations. We use the contact details and information you provide to answer questions, check availability and prepare a proposed itinerary or quotation.

Managing bookings and delivering services. We use relevant booking information to confirm the service, coordinate the meeting point, communicate changes and provide the booked experience.

Payments, invoices and accounting. Where applicable, transaction information is used to process or reconcile payments, issue invoices and meet legal accounting obligations.

Customer service and disputes. We may use relevant correspondence and booking records to respond to complaints, investigate a problem or establish and defend legal claims.

Website operation and security. Technical data may be used to maintain the website, prevent abuse and troubleshoot technical issues.

Statistics and marketing. Where analytics, advertising or marketing technologies are used, the relevant data will be processed in accordance with the legal basis required for the service. Technologies requiring prior consent will not be activated before the required consent is obtained.

4. Legal bases for processing

Depending on the purpose, processing may be based on:

• Steps taken at your request before entering into a contract.
• Performance of a contract or management of a booking.
• Compliance with a legal obligation, including applicable accounting requirements.
• Our legitimate interests, where appropriate, such as maintaining website security and handling customer service.
• Your consent, where consent is required, including for non-essential cookies and certain marketing activities.

Where processing is based on consent, you can withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Who may receive your data?

Personal data may be made available, where necessary, to:

• The hosting and technical service providers that operate this website.
• The email or contact-form service used to receive enquiries.
• Booking, payment or transaction providers used for a direct booking.
• Accounting or professional advisers, where required.
• Public authorities where disclosure is legally required.

If you book an activity through GetYourGuide, Viator or another booking platform, that platform processes personal data in accordance with its own privacy notice and contractual arrangements. Data made available to Normandy Explorations for the purpose of delivering the booking will be used for that purpose and other lawful obligations.

We do not sell personal data to third parties.

The specific providers used by this website should be identified or described in sufficient detail once the site’s plugins and services have been audited.

6. International transfers

Some technology or payment providers may process personal data outside the European Economic Area.

Where a transfer outside the European Economic Area takes place, the applicable legal requirements for international transfers will be respected, including the use of an appropriate transfer mechanism where required.

The services actually used by Normandy Explorations should be checked before this section is finalized.

7. How long is personal data retained?

We retain personal data only for as long as necessary for the relevant purpose, subject to applicable legal retention requirements.

• Enquiries that do not lead to a booking: generally up to three years after the last meaningful contact, unless an earlier deletion is required or requested and no legal reason justifies further retention.
• Bookings, invoices and accounting records: for the periods required by applicable accounting, tax and legal rules.
• Complaints and disputes: for the period reasonably necessary to handle the matter and establish or defend legal claims.
• Marketing preferences: until consent is withdrawn or the applicable retention period ends.
• Cookies and similar technologies: according to their purpose, applicable rules and the choices recorded through the consent tool.

The relevant retention periods are reviewed according to the purposes of processing and applicable legal requirements.

8. Your rights

Subject to the conditions set by applicable law, you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate data.
• Request deletion of data.
• Request restriction of processing.
• Object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

To exercise your rights, contact normandyexplorations@gmail.com. We may need to verify your identity before responding to a request.

You also have the right to lodge a complaint with the French data protection authority, the Commission nationale de l’informatique et des libertés (CNIL).

Website: https://www.cnil.fr/

9. Cookies and similar technologies

This website may use strictly necessary technologies required for its operation and, where configured, optional technologies for statistics, embedded content or marketing.

Where prior consent is required, non-essential technologies should remain inactive until you have made your choice.

You can accept, reject or customize optional cookies through the consent interface. You should also be able to change or withdraw your choices later through the website’s cookie settings.

The specific technologies and purposes in use should be described in the cookie policy generated and maintained for this website.

10. Links to third-party websites

This website may link to third-party services, including booking platforms, accommodation providers and visitor attractions.

Those websites have their own privacy policies and cookie practices. Normandy Explorations is not responsible for their independent data-processing activities.

11. Children’s personal data

The website’s contact and booking services are intended to be used by adults or persons legally authorized to make bookings.

For school or group enquiries, personal data should normally be supplied by the responsible adult or group organizer. Please do not submit unnecessary personal information about individual children.

If information about a minor is required to deliver a specific service safely or lawfully, it should be limited to what is necessary and handled in accordance with applicable law.

12. Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration or disclosure.

No method of electronic transmission or storage can be guaranteed to be completely secure. If we use third-party providers to operate the website or handle bookings, their relevant security arrangements and contractual roles must also be considered.

13. Changes to this Privacy Policy

This Privacy Policy may be updated to reflect changes to the website, its services, the providers used or applicable legal requirements.

The latest version will be published on this page with its revision date.

14. Contact

For questions or requests relating to personal data, please contact:

Normandy Explorations
Email: normandyexplorations@gmail.com
Telephone: +33 (0)6 01 45 36 96 / +33 (0)7 83 89 04 04
Address: 860 Route des Trois Moulins 14710 Formigny La Bataille – FRANCE